FAQ

Q: Which operating systems and plugin formats are supported?

A: The supported operating systems and plugin formats are as follows:

• Formats: VST3 / AU
• macOS: 14+ (Intel / Apple Silicon native)

Q: I'm unsure if it will work on my system (OS / DAW).

A: Although this plugin has been tested on major DAWs (such as Logic Pro), compatibility with every possible combination of OS and host software cannot be guaranteed. To ensure the best experience, please download and try the free version on your system before making a purchase.

Q: In GarageBand, the on-screen keyboard suddenly makes no sound. What happened?

A: Some hosts, including GarageBand, pause instrument plugins when nothing is playing and no notes arrive for a while. While paused, the dish keeps living but no sound can be produced, and the dish shows “Sound paused by the host”. The on-screen keyboard and the dish cannot wake the host, so play a note from a MIDI keyboard or the piano roll, press Play, or select another track and come back. Your cells and settings are kept.

Q: Is it natively compatible with Apple Silicon (M1/M2/M3, etc.) Macs?

A: Yes, it is natively compatible with Apple Silicon processors.

Q: What are the limitations of the free version?

A: There is only one limitation:

• Rare cell generation is disabled: Rare cells interact (morph) with each other to create more complex sounds. This feature is exclusive to the full version.

Everything else works as in the full version, including user presets, saving in DAW projects, and the statistics shown via the Chart button. There are no time limits, no periodic noise, no silencing, and no restrictions on offline rendering.

Q: What are the conditions for rare cells to appear?

A: Stirring the dish a few times once a day makes good things more likely to happen. In other words, it gives you a reason to open your project every day and sit down with your music.

Q: Where are the plugins installed?

A: The plugins are installed in the following default system directories:

• macOS (AU): /Library/Audio/Plug-Ins/Components/Expetri.component
• macOS (VST3): /Library/Audio/Plug-Ins/VST3/Expetri.vst3

Q: Where can I find my purchased license key?

A: You can find it on your My Page, or by following the purchase page link in the email sent to you by Polar Software, Inc. at the time of purchase. You can also deactivate your devices from that same purchase page.

Q: I purchased the plugin, but I haven't received the email with the license key.

A: After your payment is complete, Polar will send an automated purchase email. First, check your Spam folder or Promotions tab. You can also view your license key by signing in to your My Page, or from the purchase page link in the email sent to you by Polar Software, Inc. at the time of purchase.

Q: Are refunds possible?

A: Refund requests are reviewed under the purchase terms and applicable law. Polar may issue full or partial refunds, including when needed to prevent payment disputes. Please try the free version before purchasing to confirm compatibility with your system.

Q: Can I install it on multiple computers with a single license?

A: Yes. As long as the plugin is used solely by the original purchaser, you can install and use it on up to 3 computers. You can deactivate your devices on your My Page, or from the purchase page link in the email sent to you by Polar Software, Inc. at the time of purchase.

Q: Can I transfer my license if I buy a new computer?

A: Yes. Deactivate the old computer through your My Page, or from the purchase page link in the email sent to you by Polar Software, Inc. at the time of purchase, then activate the plugin on the new computer. Uninstalling the plugin alone does not release an activation slot.

Q: How do I uninstall the plugin?

A: Please run the uninstaller located at:

• macOS: /Applications/Expetri/Expetri Uninstaller.app

Q: Can I commercially release music created with this synthesizer?

A: Absolutely! Any music, soundtracks, or sound effects created using this plugin are 100% royalty-free (with no additional costs) and can be used for commercial purposes.

If you are still unable to resolve an issue, please contact [email protected].